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Returns Information

Returns Policy

To return any stock please notify quoting your WEB order number, your name, product code (found on the invoice) and reason for the return within 7 days of receiving the goods. Please note all UK returns must be received back to us within 5 working days. All International orders must be received back within 7 working days.

All items should be returned in their original condition and packaging with the returns form enclosed. We will not be liable for any loss or damage incurred whilst returns are held by third parties or for the return postage costs. Once the items are received by us, your refund will be credited via the same method the original payment was made, or can be it can be exchanged. We will process your refund within 48 hours of receipt of returned goods. Refunds can take 3-10 working days to reflect in your account, depending on your banks accepting process.

  • We will not be able to refund your order without a completed returns form provided enclosed in your parcel
  • If you have received a pack with the incorrect ratio please note we will require the whole pack to be returned to us
  • We recommend returning the goods by registered/insured post
  • We reserve the right to deduct an Admin restocking fee on returns that does not have a genuine manufacturing fault
  • Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment

Returns Address

Parisian House,
145 Cheetham Hill Road
M8 8LY England, UK.