If you are buying goods from outside the UK or EU, you will not have to pay VAT. You do need to be aware that there may be import fees or duty charges for the goods you purchase from our store. Those will be paid locally when you pick up your item and will not be charged to you by us.
If you are a customer buying from the EU and you would like to be exempt from paying VAT, you can apply for a VAT company number. You can add this number to your account information, and the VAT discount will be applied to your future orders. If you already have a valid VAT number, simply enter it with your payment information when you register or email firstname.lastname@example.org with your valid VAT number. I
For those customers who have a valid VAT number, who have not had VAT removed from their final purchase amount, please email email@example.com for a refund. We will need to check your VAT number through the European Commission VAT validator.
VAT is charged to all UK customers. We don’t charge custom taxes on UK orders however orders outside the EU may be applicable to custom fees, taxes and import fees. These are beyond our control and are your sole responsibility. Legally we are required to state the correct value of your order on the invoice that is included in your order. Import duties vary from country to country. If you decide not to pay your duties, taxes and import fees which results in the order being returned to us we will charge you the return shipping costs to us by the courier and also a restocking fee.
For any non-UK EU customers that are VAT registered and their VAT number is valid, they will automatically qualify through the checkout process. If your VAT number becomes invalid, it is your responsibility to inform us immediately by emailing firstname.lastname@example.org.
If you are a VAT registered customer and the VAT has NOT been removed from your basket automatically, please email us at email@example.com to authorise a refund of this VAT once you have placed your order. Your VAT number must pass the European Comission VAT number validator for us to process this.
Please note for export customers outside of the EU (which includes USA, Australia, Non-EU countries and the rest of the world) our invoices do not include import duties or other taxes. You will be liable for taxes & import duties according to your respective countries tariff for the importation of goods from the UK.
Imports of goods purchased below the total individual order values specified by country here will be exempt from import duty (i.e. the sum of products, shipping and insurance costs) - where the accumulated transaction value has not surpassed the personal annual limit of the value. If any goods are returned to us as a consequence of you not paying these charges to your local tax office we reserve the right to charge you for shipping both ways and also a restocking administration fee of up to 25% of the goods value against the purchase amount.